Responsible gambling

At Virtual City Casino, we understand that responsible gaming is crucial to providing a safe online experience for all our players. We have implemented various measures and tools to help you maintain control over your gaming habits.

Self-Exclusion

If you feel like your gaming activities are negatively impacting your life or those around you, please do not hesitate to reach out to us. You can request self-exclusion from gaming activity through our dedicated support team by contacting them via live chat or email.

Our Self-Exclusion program allows for various periods of exclusion, ranging from 6 months up to a lifetime ban on gaming activities. This will ensure that you have ample time and space away from online gambling to reassess your relationship with it.

Deposit Limits

To help control your spending habits, we offer the ability to set deposit limits on your account. These can be adjusted at any time via our secure website or mobile app.

• Daily deposit limit: allows you to restrict how much money is transferred into your account each day
• Weekly deposit limit: enables you to cap weekly deposits to a specific amount
• Monthly deposit limit: provides the ability to set a monthly spending cap

Time-Outs

We also offer time-outs, which allow for temporary cooling-off periods. This can be beneficial in giving you space away from gaming activities.

Our standard time-out options include:

• 24 hours
• 7 days
• 14 days
• 1 month (30 days)
• 3 months (90 days)

Please note that during this period, promotional emails and contact will cease.

Loss Limits

We understand the importance of managing your bankroll effectively. With loss limits in place, you can set a maximum amount that you are willing to lose within a specific time frame. This can be daily, weekly or monthly.

Session Time Limit

Our session timer allows you to limit how long you spend on our website or mobile app during each gaming session. We recommend setting this to ensure regular breaks and maintain overall well-being.

Support Resources

If you're struggling with online gambling issues or concerns, we are here for you. Our dedicated support team is available 24/7 via live chat or email.

Additionally, as a responsible operator, we provide access to various reputable resources for additional guidance:

• GamCare: A UK-based charity providing confidential help and advice
• GambleAware (formerly known as the Responsible Gambling Trust): Offers confidential guidance and self-assessment tools

UK-Government Mandated Measures

In addition to our voluntary measures above, we comply with all requirements set forth by the UK Government. These include:

• Mandatory age verification for players within the United Kingdom
• Clear display of safer gaming messaging throughout our website and mobile app
• Stricter affordability checks to prevent potential problem gamblers

By using these tools and resources together with a commitment to self-care, you can maintain control over your online gaming experience.

Remember, at Virtual City Casino, we are committed to providing a safe online environment. If you have any questions or concerns regarding our responsible gambling features or wish to request assistance, please do not hesitate to reach out to us.